Financial Policies

Affordable Healthcare through Innovation

ROC beats paperwork

ROC is the Reconstructive Orthopedic Center of Houston.

Who can I speak with for billing questions?

Our collectors are the most qualified personnel to discuss patient accounts. Commercial payer, Medicare, and W/C accounts are handled by specialists in each area. Any billing and collection questions can also be directed to the office manager if they are not answered by the specialist.

Phone: (281) 953-8308
Email: billing@rocmd.com

How many payment options do you have?

Payment Options: Cash, Credit Card ( Visa/Master Card), Check, or Money Order

Only One Payment Plan: Care Credit
Letter of Protection: Accepted thru MedFin and Medstar, for attorney’s office only

Insurance regulations require payment at the time of service. All co-payments will be collected prior to seeing the doctor.

Payments may be made by cash, check, or credit card. We accept Visa, Master, and Amex. We also accept Medfin and Medstar, attorney payment plans.

For your convenience, we offer financing through several providers. Many of our providers offer no interest financing for certain types of loans. We can assist you in the application process during your office visit.

For cash payments, we offer a significant discount that will be discussed with you during your office visit. This is especially helpful if surgery is required because we try to minimize our patient’s hardships and also offer payment plan options.

Cancellations

If you need to make changes to your existing appointment, please call 713-520-1210 to give the clinic 48 hours notice to assign a new appointment accordingly. 

Telephone Calls

If you have a medical question during regular office hours, please call our office at 713-520-1210. The appropriate medical professional will answer your questions. After hours calls are referred to our answering service and the physician on call will return your call.

Prescriptions

Prescriptions are given to our patients prior to their operation and should be filled 24 hours before the surgery. We recommend having the medication accessible after your operation.

Prescription refills must be requested during regular office hours (8 am – 5 pm, Monday through Friday, except holidays). Refill requests cannot be accommodated after regular office hours or on weekends.

Medical Records

We are happy to forward medical records directly to you, a physician, hospital, or facility free of charge on the initial request. Repeat requests have a charge. Please complete a Medical Record Release Consent Form for each recipient. Be sure to include complete information for prompt and accurate processing. Please turn in your completed form by fax or in person. Our Medical Records Department fax is (713) 400-8302.

What insurances does ROC accept?

Please call (281) 953-8307 to obtain the most current and accurate information about your insurance questions. Depending on your insurance plan, pre-authorization from your primary care physician may be required for some or all types of treatment required. Obtaining the pre-authorization before treatment can be given is the responsibility of the patient; however, our staff will assist you with the process.


We DO ACCEPT:
  • AWCA
  • BCBS
  • Boone Chapman
  • CCMSI
  • Choice Care
  • Comprehensive Health Services
  • Corvel/Corecare
  • Cigna
  • Coventry
  • First Health
  • Focus
  • Fortified Network
  • Galaxy Health
  • Global Excel Management
  • Great West
  • Healthsmart
  • IMO
  • Independent Medical Systems
  • Inmate Health Services
  • Interplan Health Group (IHG)
  • Integrated Health Plan 
  • Kelsey-Seybold
  • Majoris
  • Medicare
  • Medicare Railroad
  • Medstar
  • Multiplan
  • NPPN
  • Occunet
  • Political Subdivision w/c Alliance
  • Providence Risk & Ins Services
  • Reny
  • Rockport
  • Sedgwick
  • Texas Kids First
  • Texas Healthcare Foundation
  • Tristar
  • Unicare
  • United Healthcare
  • US Deparment of Labor
  • Workwell
We DO NOT ACCEPT:
  • Aetna
  • Molina Health Care
  • Medicare Amerigroup
  • BCBS HMO
  • UHC HMO
  • Medicaid
  • Geico
  • Humana HMO
  • UHC Star Plus Medicaid
  • Cigna Health Spring
  • Cigna Kelsey
  • Market Place Community Health Choice
  • Progressive (auto medical insurance)
  • Memorial Hermann
  • Ambetter
  • Humana
  • BCBS MCR Advantage